You are welcome to refer to the FAQ page for online answers to your questions. For further queries, please fill in the form below.

NOTE
In order to continue with the support process, please prepare the following:

- Database backup file:
1. Log in to the Configurator
2. Under `General` tab → `Backup DB to file:’ type a name for the backup file and click `Backup`.
3. The backup file (zipped) can be found in the management server’s PC under the following path: %ProgramFiles%\EVT\Vertex\System\bin\Backups (this is the default path, if the installation path is different please locate the file under that directory).

- Event Viewer – Application log (from both the management server’s PC and the recording server’s PC):
1. Open Windows Event Viewer (eventvwr.msc).
2. Right click on `Application` and choose `Save Log File As…`.
3. Enter a valid name for the backup file (save it as *.evt file).

- Log files folder (from the management server’s PC and the recording server’s PC):
1. The management server ‘Logs’ folder can be found under the path: %ProgramFiles%\EVT\Vertex\System\bin
(this is the default path, if the installation path is different please locate the folder under that directory).
2. The recording server ‘Logs’ folder can be found under the path: %ProgramFiles%\EVT\Vertex\Server\bin
(this is the default path, if the installation path is different please locate the folder under that directory).
3. ZIP both of the `Logs` folders.

EVT is committed to providing you with the best overall product experience. Our team of skilled and trained engineers and sales staff are at your complete disposal to resolve any issues that may arise during installation and/or use of our software products.